Shipping on orders totaling less than $150 (not including tax) costs $16.00. Any order over $150 receives FREE shipping within the continental United States. We do not ship outside the United States nor to any PO Box. Orders requiring shipment to Hawaii, Alaska, and Puerto Rico must contact Maiden Amusement Company for an exact shipping quote.
Orders are shipped via UPS ground within 1-2 business days of when the order was received (Monday through Friday excluding holidays). Free shipping is only offered to the continental 48 states. Alaska, Hawaii, and Puerto Rico orders do not qualify for the free shipping.
Inspect your order for any shipping damage and accuracy within 24 hours of receipt. If you would like to return your order, you must receive an authorization and an RMA# from us in order to receive a refund. Further, all returns must be returned within 10 business days of receipt. Any free shipping charges will be deducted from the returned merchandise credit. Orders must be returned in good condition to receive any refund. Returned orders may be subject to a restocking fee up to $10.00 or 25% of the original purchasing price, whichever is greater. Shipping costs are not refundable. Maiden Amusement Company is not responsible for shipping costs of returned items. We are not be responsible for a refund if the order is lost or does not arrive. The refund will be for the products only. No refund will be given for any shipping charges that have been incurred.
Order Cancellation Policy
Orders may be cancelled by email or phone call. However, once an order has been shipped no cancellation is possible and no refund will be given until the products are returned in good condition. Any refund will be for the products only. No refund will be given for any shipping charges that have been incurred.
It is the customer's responsibility to contact Maiden Amusement Company to cancel an order. Maiden Amusement Company will make every effort to stop the order from shipping once the cancellation request has been received. Your phone or email cancellation does not guarantee that your order will be cancelled before it is shipped by our shipping department.
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